Hermes, have an interesting service available. It’s called Next Day delivery. What do you think Next Day delivery means? That the parcel will be delivered next day perhaps? That’s what I thought when I paid £12.90 for this service for an urgent parcel. After all I wanted to be sure it got there next day. Royal Mail parcels would take 3-5 days. I couldn’t wait that long.
What a fool I was. Next Day, according to the small print means they will get it there when they can. There are NO guarantees about how long that is. They say it usually takes 1-2 days.
Advertising standards must find that an interesting notion. Next Day means ‘when we feel like delivering it.’ You have been warned.
I dropped my next day parcel off 3rd Dec for Collection 4th Dec and delivery 5th. It’s now 7th Dec and their tracking site says. Delayed please allow another 24 hours.
Sorry to rant about delivery on my disability blog site. But actually home delivery is vital to me. I have most stuff delivered to my home. So sending and receiving stuff at home is very relevant to me. Most times it works fine. But I have never had any good experiences with Hermes.
One time they were delivering to me and the tracking info showed them as in the road outside for five minutes. My carer went out t find them. No delivery van was anywhere around. Then suddenly the tracker changed to card left as you were out. Yeah right, I was lying in bed at home watching the front door camera while they were supposed to be out the front. I object to delivery drivers lying like that.
I have had similar experiences from Amazon logistics. But most times they are OK. Hermes only ever goes wrong. So I am a bit biased. Why didn’t I just send my parcel by Royal Mail and save money. Apparently I will be compensated, once the parcel is delivered. I won’t be holding my breath on the speed of that then.
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